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Frequent Asked Questions
Why must I create an account on Schiaparelli.com?
Access your information at any time, on all your devices:
- Access your basket
- Manage your address book
- Request the return or exchange of an order
- Access your order history and download the associated invoices
- Manage your subscription to the newsletter
I have forgotten my password. How can I log in to my account?
Click on “Account” at the top right of the page Schiaparelli.com, then on “Forgotten password?”. After having entered the email address associated with your account, an email will be sent to you enabling you to reset your password.
How can I make changes or delete my customer account on Schiaparelli.com?
Simply log in to your account to be able to: - change the email address associated with your account and/or your password - edit or delete the addresses saved - manage your subscriptions to our newsletter and your consents To delete your Schiaparelli.com account, please contact Customer Services by telephone or by email via the “Contact us” link.
Why register for the newsletter?
The Schiaparelli newsletter enables you to be easily informed of our latest news: events, fashion shows, exhibitions and new products. We undertake to keep the frequency of emails down, and not to communicate your email address to third parties.
How can I receive your newsletter?
You can subscribe to the newsletter on the website Schiaparelli.com by entering your email address in the field provided for this purpose at the bottom of the page. If you have a Schiaparelli.com account, you can manage your subscription to the newsletter within your customer account.
How can I unsubscribe from your newsletter?
You can unsubscribe directly:
- By managing your subscriptions to the newsletter in your Schiaparelli.com account
- By clicking on the unsubscribe link at the bottom of our emails
- By sending us an unsubscribe request by email via the “Contact us” link

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In accordance with the regulations on the protection of personal data, you have a right of access, rectification, deletion, limitation and portability on your personal data. You can access your information and exercise your rights by sending an email to privacy@schiaparelli.com or by mail to Elsa Schiaparelli (Personal Data) 21 place Vendôme - 75001 Paris.

To learn more, do not hesitate to consult our Privacy Policy and the CNIL website.
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