You can contact Customer Services by telephone or by email using the “Contact us”.
Please contact Customer Services as soon as possible by telephone or by email using the “Contact us”.
- orders delivered by courier (€30-60, depending on the item ordered)
- orders delivered by Express (€25)
Our orders are shipped by Fedex or UPS for all deliveries in France and internationally
Delivery within 2 hours within central Paris only
Standard within 2 to 10 working days, depending on destination
Express within 2 to 5 working days, depending on destinations
The delivery time will be confirmed during the purchase process.
Please contact Customer Services by telephone or by email using the “Contact us” with any questions.
- United Kingdom
- Czech Republic
- United States
- Saudi Arabia
- United Arab Emirates
- Hong Kong
- Korea, South
- Sri Lanka
- South Africa
Any delivery outside of the countries listed will be refused during the ordering process.
Thanks to the 3DSecure system, the security of payments made by Visa® and Mastercard® is reinforced by the “Verified by Visa®” and “MasterCard® SecureCode” systems. You can find more information about the 3DSecure system under “What is 3DSecure? How can I pay with this system?”.
Furthermore, SCHIAPARELLI has put security measures in place to protect the personal information you communicate against unauthorised access and use. Please however be aware that the transmission of data via the internet is never 100% safe and that any information communicated online could potentially be collected and used by people other than its intended recipients.
- either on the back of your credit card in the signature strip. It is composed of 3 digits (e.g. Visa or MasterCard),
- or on the front and above your card number. It is then composed of 4 digits (e.g. American Express).
Product can be returned for exchange or refund free of charge using our prepaid returns label system.
- to select the order number containing the items to be returned, and the reason for your return
If you cannot or do not wish to use the prepaid label service, please contact Customer Services, who will register your return.
In this case, it is your responsibility to prove that the goods have been returned, and to return them using an approved carrier of your choice, which will provide proof of sending and delivery. The costs of return of the goods will be your responsibility. Schiaparelli is not responsible for items returned to Schiaparelli.com that have been lost, wrongly delivered, or delivered late by a carrier of your choice. It is your responsibility to cover all risks of these returns, as well as the expenses, insurance, and shipping costs linked to these returns.
Only an exchange for an item of equivalent or higher value (the price difference then being due by you or the recipient of the gift) is possible. The beneficiary of the gift must contact Customer Services at Schiaparelli.com by telephone or by email via the “Contact us”, and they will then be sent a prepaid returns label.
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