Our workshops are able to deal with many requests for repair and restoration of products. Please contact Customer Services by telephone or by email via the “Contact us” link with any question.

Leather is a living material which evolves, changes colour, softens and matures over time. It should be protected from damp and prolonged exposure to light or intense heat. We do not recommend the use of treatment products available in shops which are not designed for leather. The best way of looking after your bag is to return it regularly to our workshops to be cleaned, and if necessary re-stitched and re-polished.

You can clean your jewellery yourself, provided you use a special product. To slow the oxidation of your jewellery, we advise you prevent the object from coming into any contact with perfume, household cleaning products, pool or sea water, etc.

To protect your jewellery, store it in its original box in a dry place.

Only a purchase made on our official website Schiaparelli.com, or from an approved distributor (concession in a department store) can guarantee you the authenticity of a Schiaparelli item. An original invoice is created at the time of purchase, whether made online or in a concession. We cannot guarantee or verify the authenticity of an item not purchased from an official Schiaparelli point of sale.